Terms of business

Who you are dealing with

Viaduct Web is the trading name of Martin Lister, a sole trader. Business address: 17 Ruskin Grove, Bredbury, Stockport SK6 1DP. Email: [email protected]. Phone: 07538 611899. Not VAT registered. Viaduct Web holds professional indemnity and public liability insurance, arranged through PolicyBee.

Quotes and prices

Every job is quoted as a fixed price in writing before work starts, and that quote holds for thirty days. Prices on this site are guides. The quote is the price. No VAT is charged as the business is not VAT registered.

Deposits and payment

Half the fee is payable to book a start date and the work is scheduled once it clears. You can pay by card through a secure Stripe link, or by bank transfer, whichever suits you. The balance is invoiced when the site is ready to go live, on fourteen day terms, and can be paid the same two ways. I do not see or store card numbers. The site goes live once the balance is paid.

What you provide

When the deposit is paid I send the page by page list, which sets out what each page needs. You send me that information and I lay it out and tidy the wording, which is not the same as writing your content from scratch. I also need your images, logo and any logins the job requires. You confirm you have the right to use anything you send me. Delays in getting content are the usual reason a build runs late, and a start date may move if content does not arrive.

Your content

You are responsible for what your site says about your business, including any claims about your services, prices or qualifications, and for meeting any rules your trade or professional body sets. I will flag anything that looks risky, but the final wording is yours.

Changes

Each package includes the rounds of changes listed on this site. A round means one set of feedback gathered together. Anything outside the agreed scope is quoted separately before I build it, never added to your bill afterwards.

If the job stops

Deposits are non refundable once work has started, as they hold time in the schedule. If you go quiet for more than thirty days I will treat the job as paused and may invoice for the work done. If I cannot finish the job, I refund the deposit less any work already delivered.

Ownership

When the final invoice is paid, the site and its content are yours. The domain, hosting and any accounts are set up in your name from the start. Third party tools and typefaces keep their own licences. I ask to name you as a client and link to the site, and you can say no.

If I stop trading

Your domain, hosting and accounts are in your name from day one, so if I disappear tomorrow you lose nothing. Your site keeps running, your email keeps working, and any other developer can pick it up. There is no account of mine that your business depends on.

Confidentiality

Anything you share with me to do the job, including logins, prices and how your business runs, stays between us. I will not pass it on or use it anywhere else.

After launch

Small changes are priced per job and quoted before I do them. Hosting for a standard site is free, and the domain is paid for by you directly to the registrar.

Costs that are not mine

Some features need a paid service, such as a booking tool or a payment provider. Those are set up in your name and paid by you directly, and I will tell you the cost before we agree to include them.

Liability

I build and test the site carefully, but I cannot promise particular search rankings, traffic or sales. My liability for any claim is limited to the fee you paid for the work. Nothing here limits liability where the law does not allow it. These terms are governed by the law of England and Wales.

If anything here is unclear, ask before you pay anything. Send me the question, or go back to prices.